Here are the top ten "Sins" of communication.
1) Commanding: Ordering people around tends to produce resentment and rage.
2) Threatening: Statements like .. "If you don't .. you had better .. or else.." encourage rebellion and attempts to beat the system.
3) Giving Unsolicited Advice: The only advice that's valued is advice that's asked for.
4) Vague language: "We need to come up with a better system" .. produces confusion. Is the Manager going to do it, is the employee getting the assignment .... what?
5) Withholding information: "That's management and confidential". This engenders the response 'my manager doesn't care about me, I'll get my information from people who do.'
6) Name calling: "You are careless" .. "You are getting lazy" .. creates the reaction, 'who do you think you are?'
7) Patronising: Even a compliment may be taken the wrong way,
8) Playing Psychologist: "Your problem is .." creates the response, 'you don't really know .. take care of your own organisation.'
9) Avoiding Issues: "Let me check it out and I'll get back to YOU." This causes people to think .. 'here we go again.'
10) Sarcastic comments: "I'm glad to see you finally made it on time! "
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